1. How to request account deletion

Complete the form below to send an account and data deletion request to support. Please use an email address that can be used to verify your account.

You can also email support directly at accounts@jobcardhub.co.za or contact us by phone on 0827110286.

2. What may be deleted

Where legally and technically possible, deletion may include user profile details, login access, business account access, app access, and personal information linked to the deleted account.

3. What may be retained

Some records may need to be retained where required for legal, accounting, tax, fraud-prevention, dispute-resolution, security, or legitimate business-record purposes. This may include payment history, invoice records, system logs, or completed business records that a business is legally required to keep.

4. Business customer records

If your information was captured by a trade business using JobCardHub, please contact that business first. The business is usually responsible for the job card/customer record they created inside the platform.

5. Subscription cancellation

Deleting an account is not always the same as cancelling a paid subscription. If you have an active subscription, please also request cancellation or follow the cancellation process in your account/billing area.

6. Processing time

We aim to review deletion requests within a reasonable time after receiving enough information to verify and process the request.

7. Related pages

Please also read the Privacy Policy and Terms & Conditions.