1. Subscription billing

JobCardHub may offer monthly or recurring subscription plans. Subscription fees are charged according to the selected plan, billing cycle, and payment provider rules.

2. Cancellation

You may request cancellation through your account, billing area, or by contacting support. Cancellation stops future billing according to the applicable payment-provider and subscription settings.

3. Access after cancellation

After cancellation, access to paid features may continue until the end of the already-paid billing period, unless the account is cancelled immediately or suspended for breach, abuse, or security reasons.

4. Refunds

Refunds are not automatically guaranteed. Refund requests are reviewed case by case, considering the reason for the request, usage of the service, billing date, payment-provider rules, and any legal requirements that apply.

5. Failed payments

If a payment fails, access to paid features may be restricted, downgraded, or suspended until payment is completed.

6. Upgrades and downgrades

Plan changes may take effect immediately or from the next billing cycle depending on the payment and subscription setup. Any pro-rata handling depends on the active billing configuration.

7. No refund for user data or business decisions

Refunds are generally not issued because a business entered incorrect data, changed its mind after using the platform, failed to train its users, or did not use available features.

8. How to request help

Billing, refund, and cancellation questions can be sent to accounts@jobcardhub.co.za or submitted through the Support Center.

9. Related terms

This policy should be read with the Terms & Conditions.